The Springs Resort is now open to all  guests. We are admitting a limited number of guests to the resort in accordance with the “Safer At Home” executive order announced by Governor Polis. We will be following the state’s guidelines of maintaining a sustainable level of social distancing and upholding the directive to wear masks in public settings. 

We are so happy to welcome you back to take a dose of nature with us. As the state of Colorado begins to lift restrictions relating to COVID-19 we intend to take a conservative approach to the reopening in order to provide the safest environment we can for our employees and guests as we all begin the recovery process. Please know that the health and safety of our community, staff, and guests remains the top priority for The Springs Resort.

In order to welcome our employees back to work and support our local community, we ask that guests also take individual responsibility for their actions and make choices that have their fellow Springs Resort guests in mind. We understand that some of our new operation procedures aren’t what we are accustomed to, but we’ve put very careful thought into what is necessary to provide a safe and comfortable environment for everyone.

We understand the role that nature, and geothermal mineral spring water in particular, play in supporting strong immune and respiratory systems. The many health benefits of soaking in mineral springs have been documented through the centuries. The Springs Resort also realizes how important it is to work with local and state authorities to help our guests -- especially those in vulnerable populations -- make smart choices at this important time in the world’s fight against COVID-19.

General Cleanliness and Health:
In order to maintain the highest standards of cleanliness post COVID shutdown, we have acquired more staff to ensure a rigorous cleaning and sanitizing schedule to provide you with the safety and comfort you deserve.
  • We will continue to perform the highest level of disinfectant cleaning across the property, using earth-friendly, peroxide-based cleaners and UV light sterilization.
  • High touch surfaces will be cleaned frequently, and guests will see an increased number of employees around the resort performing cleaning procedures.  All associates will carry sanitizer supplies with them and sanitize the property as they perform their daily work.
  • All staff will wear masks, and we ask that all guests follow state health guidelines and wear masks while outside of your home. 
  • We have installed sneeze guards at all point-of-sale locations – including the bath house, hotel and spa front desks, and food & beverage venues.
  • Hand sanitizing stations have been added across property in order to provide easy access to sanitizers near high-touch surfaces such as lobbies, locker rooms, doors, gates and elevators, for example.  
  • Springs employees will have routine symptom and temperature checks when they arrive at work.
Hotel:
Hotel guests will have access to available resort amenities, including soaking privileges, with some restrictions to ensure social distancing and safety guidelines are followed. 
  • The resort has developed even stronger room cleaning procedures.  In addition to peroxide-based disinfectants for cleaning all surfaces in the hotel, we have added a second level of quality review and disinfecting following each cleaning. 
  • We have also added UV light sterilization devices in each room to further disinfect specific areas and high-touch items.
  • All resort areas and amenities will be operated in manner that ensures social distancing guidelines are followed, and no gatherings of groups larger than 10 are allowed. 
Bath House and Soaking Pools: 
We are very happy to announce that The Springs Resort & Spa will open the Bath House and soaking pools to the general public Friday, June 5!

We have put a safety-first plan in place to open to soaking guests.  While state COVID-19 guidelines allow hot springs to reopen at 50% capacity, we will be opening at lower levels initially, with staggered admissions, to ensure safety can be maintained and new operating guidelines can be implemented effectively.

Come ready to soak!  Please be aware that, per state order, restrooms and showers will be available, but lockers and locker rooms will not. 

Pool restrictions: All pools will have maximum soaker capacities posted and guests will be guided to follow those numbers.  

Masks:  In accordance with CDC and State guidelines, face masks will be required by all guests when they are indoors or not socially distanced.  Due to the possibility of them getting wet, making breathing through them more difficult, it is not advisable to wear masks in pools.  And, as long as guests are observing social distancing guidelines, face masks will not be required while outdoors.

Posted Guidelines:  Signage will be posted around the property with guidelines and information pertinent to guests.  Please review and follow the guidance provided.

Food & Beverage: Grab and go service will be offered from 7 am to 10 pm, depending on the  outlet.  Reduced seating will be available in restaurants to ensure greater than 6 feet of separation between tables.  All staff are required to wear masks and gloves during food preparation and delivery.

Most Importantly - Relax!  Our guests tell us that they come to our magical waters for health, wellness and relaxation.  The last few months have been difficult on all of us and our team is here to help ensure that you can enjoy the renewal and rejuvenation that you deserve.

In order to provide a safe and comfortable environment for the renewal and rejuvenation that The Springs is renowned for, we will be restricting the total number of visitors to the property in the second phase of reopening. Gatherings of more than 10 people will be prohibited on property. The usage of each of our 24 outdoor soaking pools will be restricted to ensure social distancing and safety guidelines are followed.

Food & Beverage:
Service will be limited, while ensuring our guests have access to a food & beverage offering in accordance with state restrictions.
  • Grab and go service will be offered.  Once the state allows for seating in food & beverage establishments, our seating will be greatly reduced to ensure greater than 6 feet of separation between tables.
  • The Café will be open to hotel guests only  from 7am-9am.
  • The Canteen will be open to Bath House guests for pick-up only from 11am-10pm.
  • The Barefoot Grill will be open for pick-up only from 12pm-8pm.
  • All Food & Beverage staff are required to wear masks and gloves during food preparation and delivery.

Pahgosa Spa:
The Spa will reopen 05/30/2020.  Policies and procedures for the reopening of the Pahgosa Spa are in accordance with recommended safety and cleaning guidelines. 

We ask that you join us in having patience we navigate this unchartered territory together and work diligently to follow health and safety guidelines from state and local authorities.

Sincerely,

The Springs Resort & Spa