General FAQs

· The Springs Resort Internship application deadline is March 8th, 2024

· The Springs Resort will perform virtual interviews April 1st – April 5th, 2024

· Internships will be awarded and announced April 12th, 2024

· The Internship program begins June 3rd, and ends August 9th, 2024.

· Subsidized housing details will be provided by May 1st, 2024

· Transportation will be the responsibility of the intern

· The student is an employee of the business Presidian Hospitality and The Springs Resort for the 10-week semester.

· 10-Week Internship will include

o 4 weeks Front Office Experience

o 2 week Housekeeping/Laundry Experience

o 2 week Hotel Maintenance/Grounds

o 2 week Front Office Management Experience

· In the event of dissatisfaction with their job, the student must first attempt to resolve their issue with the employer’s line manager or Director of People and Culture

· A student who lives in one of The Springs Resort approved housing facilities is a resident of that facility and must agree to and sign a lease that is provided by the housing facility. The Springs Resort does not own or operate the housing facilities. Issues with housing must be addressed with the facility.

· Roommate issues must be directed to the designated housing facility manager.

· Transportation to and from work is the student’s responsibility.

· Volunteer activities and other The Springs Resort sponsored events will be offered as a part of the Summer Internship program. To participate, each student is responsible for notifying their employer and securing approval for time off, if it is during scheduled work hours.

· Meals are not included as a part of the Summer Internship program. Students should review their lease and refer to their housing facilities guidelines as it relates to food storage, cooking and dining areas.

· In the unfortunate event of a student’s early dismissal from The Springs Resort Internship 10-week semester program, employment will be terminated. Early dismissal includes: student’s request to end the internship due to personal reasons, failure to make required payments, unsatisfactory job performance resulting in separation, housing violations/eviction/lease termination, unresolved roommate grievances, safety violations, use of drugs and alcohol and conduct that is damaging to Presidian and The Springs Resort. Behavior that endangers themselves, other students or employers is also subject to dismissal. Extenuating circumstances will be evaluated on an individual basis. Or violation of any policy set forth in the Presidian Handbook or The Springs Resort Department Policy.

· Students will be required to complete The Springs Resort exit interview and evaluation

· Students will be required to submit

Same-day appointments must be booked by phone. Please call the spa directly at 970-264-4168 ext. 604 for available appointments.

This unique body treatment uses the benefits of Magnesium to help relax the muscles and nourish the body. This treatment is perfect for men and women seeking deep relaxation. Guests with skin sensitivities may want to refrain from having this treatment.

This specialized massage is focused on specific areas of concern and is not a full-body massage. Pressure and friction are used to release areas of strain in a muscle. Strain areas are called trigger points, and they tend to be the cause of ongoing muscular pain symptoms.

Women past their first trimester (14 weeks) are welcome to join us for our Wolf Creek Cub Rub prenatal massage. Women within their first trimester are welcome to join us for a facial.

A same-day General Admission Soaking Pass (a $59 value) is included with treatments of 60 minutes or more. General Admission Passes are single-entry, meaning the guest can choose to soak prior to or following their spa service. Eligible spa guests are welcome to check-in as early as 9 am the day of the spa treatment for access to the hot springs pools prior to their service or are welcome to soak after their treatments until 9:30 pm. Spa guests will also be provided with a robe, towel, and locker.
Guests seeking a quiet soaking experience are encouraged to purchase a Relaxation Terrace Pass through our online booking system. Relaxation Terrace Passes provide access to 5 additional adult-only pools.

Our spa services are designed for patrons 18 years and older.
However, children 10-17 may receive a spa treatment in conjunction with a parent or guardian who is at least 18 years old through the booking of a Couple's Treatment. This ensures that the child and parent/guardian receive treatments at the same time in a shared room. The couple’s suite is an additional $20 per person that will be added to the treatment price chosen. Minors receiving massage or body treatments will be scheduled with a provider that is the same gender as the child.

We have a 4-hour change or cancellation policy. Please allow more than four hours of notice to avoid a full 100% cancellation charge.

The Springs Resort will never call and ask for your credit card information over the phone.

The Springs Resort does NOT permit soaking guests to bring personal speakers into the pools area.

We do not provide any shuttle services to or from the airport. There are local services in Pagosa Springs and Durango that will accommodate your needs.

Yes. Our fee for each additional adult is $45.

Please check here to read our COVID-19 policies and procedures.

No, for safety reasons the Springs Resort does not allow visitors to bring in outside food or beverages. No glass containers are allowed in the pools area. Food is available at our Barefoot Grill and our Canteen sells smoothies and assorted alcohol (to those with a valid I.D.). We ask that everyone clean up after themselves so that everyone can enjoy their soaking experience. We thank you for making use of the trash receptacles located throughout the property.

Each hotel room opens to an outdoor deck or walkway where ash cans are strategically placed. We appreciate the courtesy of our smoking guests using these areas and cans instead of smoking in the rooms. There is now a large open deck area at the pools end of the Deluxe Building which is central to all buildings and overlooks the river and river walk footbridge. We invite you to sit and enjoy the view and the activity.

Smoking and Vaping marijuana or marijuana products is prohibited on the resort grounds, in the rooms, and while in the indoor areas.

All pets must be registered at the hotel desk. Pets are not to be left unattended in the hotel rooms. Pet owners will be asked to sign an agreement upon check-in which states that any violation of our Pet Policy will result in a minimum fine of $100 and/or removal of owner and pet from the hotel. Our goal is to accommodate our guests who wish to travel with their pets as long as it does not impact the comfort and accommodation of the other guests of the Resort.

Well behaved pets are welcome on a limited basis in the hotel for a $85 nightly fee. However, no pets are allowed to enter the pools area. There are specifically designated "Pet-Friendly" rooms.

Summer (Memorial Day–Labor Day) is the busiest time of the year and ski season (early November–April 1) is the second busiest time at the Resort. We call Fall and Spring our "Soaking Seasons." The pace is less hectic and it makes for a wonderful time to relax, focus on your personal well-being, revive, and nurture yourself.

No; however, you can bring an empty water bottle to use.

Not currently.

If you are staying at the resort simply dial extension 603 to reach the Bathhouse. For non-resort please dial 800-225-0934.

The wait for the Bathhouse depends on the day and time. Typically, the line is much shorter Monday through Thursday. On weekends, we recommend coming early to ensure your spot.

No, passes are available for sale at our Bath House front desk as you walk in.

The Bathhouse is the entrance to the hot spring pools for non-resort guests. It is also where day pass soakers can rent lockers, towels, and robes. There is also a retail area with sunscreen, flip-flops, bathing suits, and memorabilia. The Bathhouse has locker rooms with showers and restrooms.  

Yes, we are open to both hotel guests and day guests. Daily guests have access to the pool 9am to 9:30pm, 7 days a week. Please review our pricing and passes page for more information on daily passes.

The silver will tarnish in sulfur water, but it can be polished at home or by a professional jeweler.

Silver jewelry will tarnish in the high sulfur content water, so we advise you to remove all silver jewelry.

No suit, no problem! We have a variety of men’s, women’s, and children’s suits for sale in the Bath House and ladies fashion swimwear in our Pahgosa Spa boutique.

No, for safety reasons the Springs Resort does not allow visitors to bring in outside food or beverages. No glass containers are allowed in the pools area. Food is available at our Barefoot Grill and our Canteen sells smoothies and assorted alcohol (to those with a valid I.D.). We ask that everyone clean up after themselves so that everyone can enjoy their soaking experience. We thank you for making use of the trash receptacles located throughout the property.

Yes, but pool toys are only allowed at the Blue Lagoon mineral swimming pool. This pool has a shallow depth of 3 feet to accommodate our younger visitors. Water toys, running, loud playing, and splashing is not allowed in the other soaking pools. While we encourage children to enjoy their soaking experience, many other soakers take to the waters for their tranquil, relaxing benefits so we ask that you respect the quiet nature we aim to create in and around the soaking pools.

If you’re pregnant, you should check with your personal physician before making the decision to soak.

We strongly advise anyone with a medical condition to seek professional advice from their personal physician before soaking in the warm waters.

The Springs Resort Guest Services staff at the Bath House measures and records each pool's temperature every 4 hours and posts the new temperature or confirms the posted temperature. A number of variables can cause temperatures to fluctuate throughout the day—wind, rain, snow, number of visitors—and we want our guests to know exactly what temperature they are getting themselves into.

We clean five to seven pools per day on a cleaning schedule. Each pool is closed, power washed with an approved pool cleaning solution, and refilled to ensure cleanliness and to remove mineral buildup. In addition to our own cleaning schedule, the water is constantly circulating in and out of each pool, allowing a complete turn-over of all the water in the pool approximately every 2 hours.

No, we don’t need to put chemicals into the pool water because the water is constantly flowing into and out of each pool, allowing a complete turn-over of all the water in the pool approximately every 2 hours. Chemicals are added to swimming pools because the same water stays inside the pool structure in a more stagnant state. In addition to the constantly moving water through each pool, every pool on the resort is drained and power-washed with an approved pool cleaning solution approximately 3 times every week.

The hot water is pumped from the Mother Spring via pipes to each soaking pool. The volume of water allowed into the pools determines the initial temperature of the pool. For example, if the water is flowed into the pool at a very fast rate, the temperature of the water is hotter. Likewise, the slower the water is allowed to fill the pool, the cooler the temperature will be.

The Mother Spring has a surface temperature of around 131 °F and is way too hot for human exposure. The thermal layer of the spring, about 45 feet below the surface, is even hotter, at a temperature around 144 °F.

Yes. The member holder must be present with their guest in order to receive the discounted entry.

Our membership pricing allows for flexible package and a la carte options in order to accommodate all types of family and packages. You can build the membership package to your needs.

In order to offer the best membership rates possible robes are not included in any level of membership.

The capacity limits take into account all members, so they may by-pass any waits. It does not account for guests of members. Guests of members occupy a space allocated for the public entry and are subject to the same waits.

The prices for the different tiers are based off the number days unlimited soaking is available to the member.

Accommodations have a check-in of 4pm and check-out of 10am. Arriving early? You are welcome to enjoy our recreation facilities and programs. Feel free to linger after checking out and extend your stay! Please note, late check-out times may result in additional fees. To confirm your check-in/out times, check your confirmation letter.

No; however, you can bring an empty water bottle to use. 

Not currently.

If you are staying at the resort simply dial extension 603 to reach the Bathhouse. For non-resort please dial 1-800-225-0934. 

The wait for the Bathhouse depends on the day and time. Typically, the line is much shorter Monday through Thursday.  On weekends, we recommend coming early to ensure your spot. 

No, passes are available for sale at our Bath House front desk as you walk in. 

The Bathhouse is the entrance to the hot spring pools for non-resort guests. It is also where day pass soakers can rent lockers, towels, and robes. There is also a retail area with sunscreen, flip-flops, bathing suits, and memorabilia. The Bathhouse has locker rooms with showers and restrooms.  

Please check here to read our COVID-19 policies and procedures. 

Yes, we are open to both hotel guests and day guests. Daily guests have access to the pool 9am to 9:30pm, 7 days a week. Please review our pricing and passes page for more information on daily passes.

The silver will tarnish in sulfur water, but it can be polished at home or by a professional jeweler.

No suit, no problem! We have a variety of men’s, women’s, and children’s suits for sale in the Bath House and ladies fashion swimwear in our Pahgosa Spa boutique.

No, for safety reasons the Springs Resort does not allow visitors to bring in outside food or beverages. No glass containers are allowed in the pools area. Food is available at our Barefoot Grill and our Canteen sells smoothies and assorted alcohol (to those with a valid I.D.). We ask that everyone clean up after themselves so that everyone can enjoy their soaking experience. We thank you for making use of the trash receptacles located throughout the property.

Yes, but pool toys are only allowed at the Blue Lagoon mineral swimming pool. This pool has a shallow depth of 3 feet to accommodate our younger visitors. Water toys, running, loud playing, and splashing is not allowed in the other soaking pools. While we encourage children to enjoy their soaking experience, many other soakers take to the waters for their tranquil, relaxing benefits so we ask that you respect the quiet nature we aim to create in and around the soaking pools.

If you’re pregnant, you should check with your personal physician before making the decision to soak.

We strongly advise anyone with a medical condition to seek professional advice from their personal physician before soaking in the warm waters.

The Springs Resort Guest Services staff at the Bath House measures and records each pool's temperature every 4 hours and posts the new temperature or confirms the posted temperature. A number of variables can cause temperatures to fluctuate throughout the day—wind, rain, snow, number of visitors—and we want our guests to know exactly what temperature they are getting themselves into.

We clean five to seven pools per day on a cleaning schedule. Each pool is closed, power washed with an approved pool cleaning solution, and refilled to ensure cleanliness and to remove mineral buildup. ​Our Blue Lagoon swimming pool is cleaned every Tuesday night after closing and it remains closed until it is completely cleaned and refilled Wednesday afternoon. In addition to our own cleaning schedule, the water is constantly circulating in and out of each pool, allowing a complete turn-over of all the water in the pool approximately every 2 hours.

No, we don’t need to put chemicals into the pool water because the water is constantly flowing into and out of each pool, allowing a complete turn-over of all the water in the pool approximately every 2 hours. Chemicals are added to swimming pools because the same water stays inside the pool structure in a more stagnant state. In addition to the constantly moving water through each pool, every pool on the resort is drained and power-washed with an approved pool cleaning solution approximately 3 times every week.

The hot water is pumped from the Mother Spring via pipes to each soaking pool. The volume of water allowed into the pools determines the initial temperature of the pool. For example, if the water is flowed into the pool at a very fast rate, the temperature of the water is hotter. Likewise, the slower the water is allowed to fill the pool, the cooler the temperature will be.

The Mother Spring has a surface temperature of around 131 °F and is way too hot for human exposure. The thermal layer of the spring, about 45 feet below the surface, is even hotter, at a temperature around 144 °F.

It sure is! We offer an abundance of recreational activities for each of the four seasons. Our pools are a great place to be in the middle of the summer. Christmas, New Year’s Valentine’s are all perfect excuses to head here for a visit too.

You certainly can! Just drop over to the Booking section of our website.