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    General FAQs

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Resort

What COVID restrictions do you have?

Please check here to read our COVID-19 policies and procedures.

No, for safety reasons the Springs Resort does not allow visitors to bring in outside food or beverages. No glass containers are allowed in the pools area. Food is available at our Barefoot Grill and our Canteen sells smoothies and assorted alcohol (to those with a valid I.D.). We ask that everyone clean up after themselves so that everyone can enjoy their soaking experience. We thank you for making use of the trash receptacles located throughout the property.

Each hotel room opens to an outdoor deck or walkway where ash cans are strategically placed. We appreciate the courtesy of our smoking guests using these areas and cans instead of smoking in the rooms. There is now a large open deck area at the pools end of the Deluxe Building which is central to all buildings and overlooks the river and river walk footbridge. We invite you to sit and enjoy the view and the activity.

Smoking and Vaping marijuana or marijuana products is prohibited on the resort grounds, in the rooms, and while in the indoor areas.

All pets must be registered at the hotel desk. Pets are not to be left unattended in the hotel rooms. Pet owners will be asked to sign an agreement upon check-in which states that any violation of our Pet Policy will result in a minimum fine of $100 and/or removal of owner and pet from the hotel. Our goal is to accommodate our guests who wish to travel with their pets as long as it does not impact the comfort and accommodation of the other guests of the Resort.

Well behaved pets are welcome on a limited basis in the hotel for a $50 nightly fee. However, no pets are allowed to enter the pools area. There are specifically designated "Pet-Friendly" rooms.

Summer (Memorial Day–Labor Day) is the busiest time of the year and ski season (early November–April 1) is the second busiest time at the Resort. We call Fall and Spring our "Soaking Seasons." The pace is less hectic and it makes for a wonderful time to relax, focus on your personal well-being, revive, and nurture yourself.

Hot Springs

No; however, you can bring an empty water bottle to use.

If you are staying at the resort simply dial extension 603 to reach the Bath House. For non-resort please dial 970-264-4603.

The wait for the Bath House depends on the day and time. Typically, the line is much shorter Monday through Thursday. On weekends, we recommend coming early to ensure your spot as capacity is limited due to COVID-19.

No, passes are available for sale at our Bath House front desk as you walk in.

The Bath House is the entrance to the hot spring pools for non-resort guests. It is also where day pass soakers can rent lockers, towels, and robes. There is also a retail area with sunscreen, flip-flops, bathing suits, and memorabilia. The bath house has locker rooms with showers and restrooms.  

Yes, we are open to both hotel guests and day guests. Daily guests have access to the pool 9am to 9:30pm, 7 days a week. Please review our pricing and passes page for more information on daily passes.

The silver will tarnish in sulfur water, but it can be polished at home or by a professional jeweler.

Silver jewelry will tarnish in the high sulfur content water, so we advise you to remove all silver jewelry.

No suit, no problem! We have a variety of men’s, women’s, and children’s suits for sale in the Bath House and ladies fashion swimwear in our Pahgosa Spa boutique.

No, for safety reasons the Springs Resort does not allow visitors to bring in outside food or beverages. No glass containers are allowed in the pools area. Food is available at our Barefoot Grill and our Canteen sells smoothies and assorted alcohol (to those with a valid I.D.). We ask that everyone clean up after themselves so that everyone can enjoy their soaking experience. We thank you for making use of the trash receptacles located throughout the property.

Yes, but pool toys are only allowed at the Blue Lagoon mineral swimming pool. This pool has a shallow depth of 3 feet to accommodate our younger visitors. Water toys, running, loud playing, and splashing is not allowed in the other soaking pools. While we encourage children to enjoy their soaking experience, many other soakers take to the waters for their tranquil, relaxing benefits so we ask that you respect the quiet nature we aim to create in and around the soaking pools.

If you’re pregnant, you should check with your personal physician before making the decision to soak.

We strongly advise anyone with a medical condition to seek professional advice from their personal physician before soaking in the warm waters.

The Springs Resort Guest Services staff at the Bath House measures and records each pool's temperature every 4 hours and posts the new temperature or confirms the posted temperature. A number of variables can cause temperatures to fluctuate throughout the day—wind, rain, snow, number of visitors—and we want our guests to know exactly what temperature they are getting themselves into.

We clean five to seven pools per day on a cleaning schedule. Each pool is closed, power washed with an approved pool cleaning solution, and refilled to ensure cleanliness and to remove mineral buildup. ​Our Blue Lagoon swimming pool is cleaned every Tuesday night after closing and it remains closed until it is completely cleaned and refilled Wednesday afternoon. In addition to our own cleaning schedule, the water is constantly circulating in and out of each pool, allowing a complete turn-over of all the water in the pool approximately every 2 hours.

No, we don’t need to put chemicals into the pool water because the water is constantly flowing into and out of each pool, allowing a complete turn-over of all the water in the pool approximately every 2 hours. Chemicals are added to swimming pools because the same water stays inside the pool structure in a more stagnant state. In addition to the constantly moving water through each pool, every pool on the resort is drained and power-washed with an approved pool cleaning solution approximately 3 times every week.

The hot water is pumped from the Mother Spring via pipes to each soaking pool. The volume of water allowed into the pools determines the initial temperature of the pool. For example, if the water is flowed into the pool at a very fast rate, the temperature of the water is hotter. Likewise, the slower the water is allowed to fill the pool, the cooler the temperature will be.

The Mother Spring has a surface temperature of around 131 °F and is way too hot for human exposure. The thermal layer of the spring, about 45 feet below the surface, is even hotter, at a temperature around 144 °F.

Memberships

Membership benefits such as no waits and exclusive soaking from 8 AM – 9 AM are for members only. Membership is a yearlong commitment whereas the long-term passes offer discounted soaking but does not included membership benefits.

Yes. The member holder must be present with their guest in order to receive the discounted entry.

Our membership pricing allows for flexible package and a la carte options in order to accommodate all types of family and packages. You can build the membership package to your needs.

In order to offer the best membership rates possible robes are not included in any level of membership.

The capacity limits take into account all members, so they may by-pass any waits. It does not account for guests of members. Guests of members occupy a space allocated for the public entry and are subject to the same waits.

The prices for the different tiers are based off the number days unlimited soaking is available to the member.

Accommodations

Accommodations have a check-in of 4pm and check-out of 10am. Arriving early? You are welcome to enjoy our recreation facilities and programs. Feel free to linger after checking out and extend your stay! Please note, late check-out times may result in additional fees. To confirm your check-in/out times, check your confirmation letter.

General

No; however, you can bring an empty water bottle to use. 

If you are staying at the resort simply dial extension 603 to reach the Bath House. For non-resort please dial 970-264-4603. 

The wait for the Bath House depends on the day and time. Typically, the line is much shorter Monday through Thursday.  On weekends , we recommend coming early to ensure you spot as capacity is limited due to COVID-19. 

No, passes are available for sale at our Bath House front desk as you walk in. 

The Bath House is the entrance to the hot spring pools for non-resort guests. It is also where day pass soakers can rent lockers, towels, and robes. There is also a retail area with sunscreen, flip-flops, bathing suits, and memorabilia. The bath house has locker rooms with showers and restrooms.  

Please check here to read our COVID-19 policies and procedures. 

Yes, we are open to both hotel guests and day guests. Daily guests have access to the pool 9am to 9:30pm, 7 days a week. Please review our pricing and passes page for more information on daily passes.

The silver will tarnish in sulfur water, but it can be polished at home or by a professional jeweler.

No suit, no problem! We have a variety of men’s, women’s, and children’s suits for sale in the Bath House and ladies fashion swimwear in our Pahgosa Spa boutique.

No, for safety reasons the Springs Resort does not allow visitors to bring in outside food or beverages. No glass containers are allowed in the pools area. Food is available at our Barefoot Grill and our Canteen sells smoothies and assorted alcohol (to those with a valid I.D.). We ask that everyone clean up after themselves so that everyone can enjoy their soaking experience. We thank you for making use of the trash receptacles located throughout the property.

Yes, but pool toys are only allowed at the Blue Lagoon mineral swimming pool. This pool has a shallow depth of 3 feet to accommodate our younger visitors. Water toys, running, loud playing, and splashing is not allowed in the other soaking pools. While we encourage children to enjoy their soaking experience, many other soakers take to the waters for their tranquil, relaxing benefits so we ask that you respect the quiet nature we aim to create in and around the soaking pools.

If you’re pregnant, you should check with your personal physician before making the decision to soak.

We strongly advise anyone with a medical condition to seek professional advice from their personal physician before soaking in the warm waters.

The Springs Resort Guest Services staff at the Bath House measures and records each pool's temperature every 4 hours and posts the new temperature or confirms the posted temperature. A number of variables can cause temperatures to fluctuate throughout the day—wind, rain, snow, number of visitors—and we want our guests to know exactly what temperature they are getting themselves into.

We clean five to seven pools per day on a cleaning schedule. Each pool is closed, power washed with an approved pool cleaning solution, and refilled to ensure cleanliness and to remove mineral buildup. ​Our Blue Lagoon swimming pool is cleaned every Tuesday night after closing and it remains closed until it is completely cleaned and refilled Wednesday afternoon. In addition to our own cleaning schedule, the water is constantly circulating in and out of each pool, allowing a complete turn-over of all the water in the pool approximately every 2 hours.

No, we don’t need to put chemicals into the pool water because the water is constantly flowing into and out of each pool, allowing a complete turn-over of all the water in the pool approximately every 2 hours. Chemicals are added to swimming pools because the same water stays inside the pool structure in a more stagnant state. In addition to the constantly moving water through each pool, every pool on the resort is drained and power-washed with an approved pool cleaning solution approximately 3 times every week.

The hot water is pumped from the Mother Spring via pipes to each soaking pool. The volume of water allowed into the pools determines the initial temperature of the pool. For example, if the water is flowed into the pool at a very fast rate, the temperature of the water is hotter. Likewise, the slower the water is allowed to fill the pool, the cooler the temperature will be.

The Mother Spring has a surface temperature of around 131 °F and is way too hot for human exposure. The thermal layer of the spring, about 45 feet below the surface, is even hotter, at a temperature around 144 °F.

It sure is! We offer an abundance of recreational activities for each of the four seasons. Our pools are a great place to be in the middle of the summer. Christmas, New Year’s Valentine’s are all perfect excuses to head here for a visit too.

You certainly can! Just drop over to the Booking section of our website.

Rooms

Adults
Children (0-15)